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Testimonials

Our Clients Tell It Like It Is!

 

 

It’s not a secret that Pacific Heating & Cooling values its clients like family! Read some of our customer reviews and testimonials and see for yourself why we’ve been the go-to HVAC contractor in the Greater Tacoma Area since 1984.

We’d like to know about your experience as well. We’re dedicated to resolving any issues you may have – or your money back!

Leave us your feedback here!

  • “I would like to give a special thanks to Bruce Johnson, the electrician. He upgraded my electrical panel. This young man was personable, honest, and extremely hardworking. The service he provided was excellent. I will definitely use Pacific Air for my electrical needs, first and foremost, requesting Bruce Johnson.”

    — Al C.

  • “As always Steve did an excellent job, he’s been our guy for the past 9 years i guess here, servicing our heat pump cant say enough about him and your company and the good job that you do. so we are happy campers. the only i can say is you talk to the owner and recommend that Steve gets a raise. thanks appreciate it.”

    — Lin M.

  • “Happy customer, and now a returning customer.”

    — Yoshiko S.

  • “All your employees were professional, and knowledgeable. Excellent in all areas!”

    — Margaret D.

  • “Such a great group of men and women. Thank you for the new system, il for sure tell my neighbors about PACIFIC AIR.”

    — Martin O.

  • “very friendly, professional, the only issue is that one of your men was a sailor :)”

    — Jim H.

  • “You’re employees involved in installing the new system were all super helpful on 9/08. The installer team, Jason, Russ and Gage plus the electrician Bruce were wonderful. Your duct team was completed to my satisfaction on 9/12 by Jerred and Zach and they answered all my questions. The initial contact beginning the process of purchasing or not was a plus and Donovan answered all my questions. The office staff was kind, courteous, and called me to remind me of my visit. couldn’t be happier! thank you again!!!”

    — Larry E.

  • “You’re employees involved in installing the new system: Jason, Russ, Gage and Bruce were friendly, knowledgeable and did the job right. My duct work was completed by Jerred and Zach and they answered all my questions. The initial contact, beginning the process of purchasing or not was with Donovan, he is a great addition to your team he explained everything to me. Not to be left out, the office staff who scheduled the dates of work, call to leave reminders and check in on my service were terrific. Thank you Pacific Air Systems, your company is outstanding from beginning to end.”

    — Jerry E.

  • “Pacific Air Systems was prompt and helpful and were very professional. They responded to our demands and I recommend them. Very friendly.”

    — Michael K., Lakewood

  • “The entire crew was very professional. In addition, I found them to be very informative and friendly, and most importantly extremely knowledgeable.”

    — Gould O., Graham

  • “Everything from scheduling with your customer care team, to installing my new equipment was great! We are very comfortable and happy!”

    — Herman S., Kent

  • “I gave you excellent marks across the board! You guys rock!”

    — Stephen Allison, Lakewood

  • “Thank you Pac Air for coming to my home so quickly, I called around and I shouldn’t have wasted my time, next time I calling you first! Excellent job.”

    — Joe T., Puyallup

  • “Everyone from Estimator to installers, to electricians were very professional and courteous.”

    — Bill Q., Kent

  • “Why can’t all service companies operate like this? Pacific set up an appointment that easily met our schedule and arrived early. The two technicians were polite and professional, and put on booties so as not to track any dirt on our wood floors.

     

    The work was performed exactly as stated, it was thorough, and the two service techs could not have been nicer people. They explained what was being done, and why. They cleaned up after themselves, and there was no dirt.

     

    We signed up for an annual service contract as a result and are looking forward to working with them for our HVAC needs.”

    — Chris J., Tacoma

  • “We had them clean our air duct system. They definitely took their time and made sure they got every vent. It was also nice of them that they had put in a brand new filter (quality one) for free as well. They also cleaned the dryer vent. They did quality work — that is FOR SURE. If you are having a newborn and need your vents to be cleaned (quality clean) they are the ones to go! They also did not do any pressure sales. I heard from friends that other places try to do pressure sales for a UV light thing (not exactly sure what it is), but they never said anything about it. Overall, I am VERY satisfied and will definitely call them again. They are also very professional as well.”

    — Rina W., Tacoma

  • “Awesome… Excellent and professional service from Steve McCall and Austin (sorry… didn’t get a last name) Needed a new thermostat installed and unfortunately I bought the wrong one for my old furnace… but Steve did everything within his power to try and see if he could make it work. During the whole service time, both gentlemen were respectful of my home, happily explained every thing they were doing and just made me feel like I was a valued customer. Would highly recommend!!!!”

    — Lisa J., Tacoma

  • “Almost five years after Pacific Air installed our new system, we were both surprised to learn it was not installed correctly. They have been very apologetic, and committed to making things right. Dan has gone as far to schedule a replacement furnace that fits better, addresses the throughput issues and addresses the problem.”

     

    “Some firms would continue to overlook or sidestep the issue, others would tell you it’s your problem after 5 years. Not Pacific Air, they are stepping up and committing to making things right.”

     

    “ Thanks to Dan, Dean, Adam and leadership at Pacific Air!”

    — Rick L., Tacoma

  • “I have had a service contract with these guys for 10 years now. As someone who would forget to schedule my prepaid tune-ups, they are good about calling me to remind me. They have repaired my old furnace, and subsequently installed a heat pump and new furnace, and I have no complaints. The staff is cordial and helpful, and I am always satisfied with their service.”

    — S.F., Tacoma

  • “Great team and attention to detail. They installed our replacement heat pump and made things right 5 years after the original install.”

    — Rick L., Tacoma

  • “Scheduling was easy and accommodating. The service guy was awesome. Let me peek over his shoulder and he re-wired our unit to make it work correctly. He seemed very knowledgeable! I couldn’t feel safer after he finished. Very worth the price! Signed up for their extended service just so they could come back next year and do a check up. Also the discounts and emergency service is a relief!”

    — Amber D., Spanaway

  • “Nathan is a positive representative for his company. Neat, clean, professional and polite. I highly recommend Pacific Air, and hope Nathan visits you.”

    — Gilbert Q., Seattle

  • “Pacific Air services our heater yearly and we recently had our blower motor and capacitor go out and needed some help. We called Pacific and the lady was pleasant in booking our appointment for that evening. Steve came out and identified the problem and without any prompting from me called to see if our furnace was still under warranty. It had in fact expired last month in January. No one is excited to have an unplanned expense come up and I am no different but I was resigned to just get it over with as it was freezing in the house sans heat for 2 days.”

     

    “Steve told me when he got off the phone with his company that he would double check with the home office on the warranty having expired so close to when the problem happened. He left after I paid him his service fee and promised I would be called at 8:30 am the next morning to set up an appointment for that evening as well as to see if their was any chance of coverage/goodwill etc. from Pacific.”

     

    “When he left I basically told my wife that we would be spending XYZ$$$ tomorrow. I was convinced that the company would not honor the warranty as it had EXPIRED. In my mind they had every right to NOT honor it because warranties do have an END date. To my pleasant surprise my phone rang at exactly 8:30 and the nice lady informed me that they had figured out a way to cover my job under a warranty. This was a great surprise and not what I was expecting. THANK YOU so much Pacific for helping us out you have made a customer for life.”

    — Bobby L., Tacoma

  • “You’re technicians were ever so helpful. The technicians explained what they were doing and why. Great Job!”

    — Donald S., Milton

  • “Installers were quick and friendly, they showed up clean and ready to work!”

    — Leland T., Tacoma

  • “Happy to know I have PAC AIR in my phone, I called in for a new heat pump and I was up and running in less than a week!”

    — Barbara C., Lakewood

  • “I thought you guys took my rake, but I found it! Now I can tell you how happy I am that you cleaned up the area around my new unit, left it better than you saw it.”

    — George K., Bonney Lake

  • “Any company should be proud to have these personnel working for them. The experience I had with them was outstanding.”

    — Gene S., Federal Way

  • “Technicians were outstanding!”

    — Carl H., Tacoma

  • “Very nice gentleman!”

    — Cynthia M., Tacoma

  • “Joel was very helpful and I am glad he suggested the duct cleaning. I was good hands overall. The install team was quick but didn’t cut any corners. Nice work!”

    — Mike M., Tacoma

  • “Thank you pacific Air for making this a favorable experience!”

    — Duane C., Federal Way

  • “Your goal is 100% complete satisfaction, and that is what I got. Ron, Nick and Bryan were very polite, efficient and seemed to love their job.”

    — Sherry D., Puyallup

  • “Once again, I am thankful to have PACAIR in my home!”

    — Patricia M., Enumclaw

  • “Mike, Shaun and Tony are great representatives for your company. They were informative and presentable and I felt save with them in my home!”

    — Sonja H., Lakewood

  • “Very nice young men, Courteous, and hard working. We enjoyed them!”

    — John S., Roy

  • “Your team was not only courteous but they were also very friendly and answered any questions I had. They also helped me move garage stuff that was in the way of installation and put it back, saving me the trouble! I would also like to compliment Will Davis for his professionalism. In addition, he is friendly, courteous and as the 1st person I met representing the company he led me to not only have confidence in the work to be performed by Pacific Air Systems but also I felt as if I could trust the company!”

    — Joceyln H.